Human Resources Department

The primary responsibility of the Department of Human Resources is to insure that the Town is appropriately organized and staffed to fulfill its mission by recruiting, developing, motivating, retaining and organizing the most qualified persons. The Human Resources Department engages in a number of specialized activities to accomplish this. These responsiblities include recruiting and hiring, training, salary and benefits administration, performance management, employee relations and employee communications. The Human Resources Director also serves as the Town's labor relations representative with its three unions and in an advisory capacity to other organizations such as the Housing Authority, the Library and the Senior Center on matters pertaining to human resources management.

W. Lee Palmer, Director
Human Resources Department, Room 202 
Town Hall , 2 Renshaw Road
203 656-7390  

Open Monday - Friday, 8:30am - 4:30pm, closed Holidays


Employment Application
Internal Job Application  


Job CLASS Title: Telecommunications Dispatcher             SALARY: $51,832 - $64,149 DOE

Purpose of Class: This class is responsible for performing all duties generally associated with the Communications Center located at the Darien Police Headquarters. This class receives and prioritizes E 9-1-1 and non-emergency telephone calls from the public; processes information using a computer-aided-dispatch (CAD) system; dispatches appropriate emergency service agencies such as police, fire and emergency medical units; monitors public safety units in the field; and retrieves and enters computer data for emergency response personnel within the service area.

 Supervision Received: Works under the immediate and close supervision of the Administrative Lieutenant and employees of a higher grade to whom on-the-job training or supervision has been delegated.

Examples of Duties: Accepts parking tickets for payment; answers 911 telephone calls, prioritizing multiple calls, obtaining information required for immediate and appropriate emergency response by police, fire, ems or other agencies; contacts town officials, wrecker services, or service providers as requested or required; determines and evaluates emergency or non-emergency situations, prioritizes and takes appropriate action including interpreting and relaying information to offsite personnel; dispatches and responds to emergency calls including police, fire, medical and other emergencies; efficiently enters all required information per department protocol into the computer aided dispatch (CAD) or other systems; independently responds to calls from the general public, determines and evaluates whether emergency or non-emergency, prioritizes accordingly and takes appropriate action; maintains all necessary contact lists as required; maintains extensive knowledge of department procedures and protocols; maintains familiarity with town geography and quickly interprets computer based mapping programs; maintains radio communications with various law enforcement and emergency services personnel; maintains records of all incidents utilizing a computer aided dispatch (CAD) system as well as numerous other logs to record daily activities; monitors all radio traffic and appropriately responds to same per protocol; monitors interior and exterior headquarters security cameras for security issues or threats; monitors status of all police, fire, and EMS units; monitors well-being of prisoners in cellblock prisoner processing area via CCTV; operates communications equipment such as: computer, radio, telephone and related communications equipment; operates computer assisted dispatch (CAD), national crime information center (NCIC) and Connecticut on-line law enforcement communications teleprocessing (COLLECT) systems; performs clerical tasks and related work as directed; performs fire department “time test”; professionally and courteously answers non-emergency phone calls or requests for service, offering assistance as needed or routing as required; professionally and courteously interacts with and assists persons at the “walk-up” window at police headquarters; provides appropriate dispatch responses to calls such as: traffic accidents and injuries on town property and police, fire and medical emergencies; provides or enters information as required or requested into or from collect, CAD/RMS, NCIC, or other databases; receives ems phone calls and refers same to CMED; receives, transmits and relays police, fire, medical and other emergency information to and from appropriate personnel; performs related duties as assigned.

Knowledge, Skills and Abilities: Knowledge of and ability to interpret and apply state and federal laws, statutes, regulations and procedural guidelines relating to communications; knowledge of and ability to operate and monitor communications equipment; knowledge of laws, rules and regulations governing radio communications equipment; knowledge of principles, practices, and methods related to dispatch and communication; knowledge of terminology and coding used in radio communications; strong proficiency with Microsoft WORD, Outlook and Excel; computer keyboarding skills; interpersonal skills; ability to communicate clearly and effectively in person, telephone, and in writing; ability to efficiently operate computer based programs, computers, two-way radios, multiple button telephones, telecommunications device for the deaf (TDD), dispatch and recording equipment; ability to establish and maintain working relationships with all department personnel, telephone, radio contacts, and the public; ability to exercise common sense and sound judgment in quickly determining an appropriate course of action; ability to interact professionally and courteously with the public; ability to exercise discretion in handling confidential information; ability to follow oral and written instructions; ability to function and react calmly, effectively and efficiently under stress; ability to listen and communicate calmly, effectively and courteously in emergency and non-emergency situations; ability to maintain a high standard of ethical conduct; ability to maintain records; ability to multi-task; ability to perform independently; ability to prioritize emergency calls; ability to professionally and courteously interact with the public; ability to read, interpret, and follow both verbal and written instructions; ability to speak proper English and enunciate clearly; ability to take accurate messages; ability to think and act quickly in emergency situations with judgment and discretion; ability to type/word process accurately an average of forty-five (45) wpm; ability to work assorted shifts as assigned, including evening, overnight, and weekends; and ability to work collaboratively with others.

General Experience: One (1) year of experience in dispatching and operation of communication equipment or any other experience and training that could reasonably be expected to provide the knowledge, skills, and abilities listed above.

Special Requirements:

1.     Incumbents in this class are required to possess and retain certification as a Telecommunicator.

2.     Incumbents in this class are also required within one-year (1) year of appointment to receive and retain certification in NCIC and COLLECT systems, NIMS level 100 and 700, and Emergency Medical Dispatcher (EMD), and E-911 and any other State of Connecticut and/or Darien Police Department certifications specific to the Telecommunications Dispatcher as required during the course of their employment.

 3.     Incumbents in this class may be required to work a schedule that includes weekends, evenings and holidays.

 4.     Incumbents in this class shall be required to successfully complete a one (1) year Training program that shall serve as the Probationary Period, and may be extended up to a maximum of an additional six (6) months.

 Character Requirement: In addition to the checking of references and facts stated in the application a thorough background investigation of each candidate may be made before persons are certified for permanent appointment.

 Physical Requirement: A physical examination and drug screening is required. Applicants for this class must possess normal hearing and vision.

 Working Conditions, Physical and Mental Requirements: The Communications Center is the central hub of all emergency services for the Town of Darien. Work can occur in a high stress environment subject to frequent interruptions and multiple distractions. The work can require long periods of sitting, standing, and concentration on multi-color computer programs on multiple computer screens. The work may require extended wearing of headphones. Good close, peripheral, and color vision is required. Good hand/eye coordination is required. The work involves regularly lifting of files, documents, records and plans. Nonstandard shift assignments, including potential for weekend shifts, may be required on occasion. Mandatory overtime may be required at times during emergencies or other public safety related events.


Candidates interested in applying for the position should submit an Application for Employment, compelling cover letter, resume, salary history, and three (3) professional references to: W. Lee Palmer, Director of Human Resources, Darien Town Hall, 2 Renshaw Road, Darien, CT 06820, Tel: 203-656-7390, Fax: 203-656-7389, Email:  Additional information about the position is available on the Town’s home page. Open until filled.                                                            

Posted: January 20, 2016

Closing Date: February 19, 2016 COB


Employee Information

The Town of Darien employs approximately 150 full-time paid employees, including six elected officials.  In addition to paid employees, the Town has numerous volunteer Firefighters and EMS personnel.  Many of the employee rights and benefits are contained in the Town's Employee Guide and collective bargaining agreement(s).


The Darien Town Hall Union represents most of the Town's clerical and technical employees.


 Town Hall Employees' Union Contract


The Darien Public Works Union represents most of the employees in the Highway, Sewer, and Parking Divisions of the Public Works Department as well as the park maintainers in the Park and Recreation Department.    


 Public Works Union Contract

The Darien Police Association represents patrol officers, sergeants and lieutenants employed at the Police Department.



Darien Police Association Contract



The 2012 Employee Guide contains the rights and benefits for employees who do not belong to a union.     



2015 Employee Guide



This Guide is published to familiarize Department Heads with various personnel actions made in connection with an employee's initial employment, changes in employment status or absence from work.  It is not intended to be all inclusive and is subject to change.


Personnel Procedures and Transactions Guide 2015


Supervisor's Guide to Proactive Labor Relations 2015-16


Labor Relations Guide 2015-16 


Supervisor's Guide to Effective Performance Evaluations


Supervisor's Guide to Effective Performance  Evaluations


Human Resources Mission and Commitment Statements


HR Mission and Commitment Statements 
Where the Employee Guide and a collective bargaining agreement conflict, the collective bargaining agreement prevails.



Town Policies

All of the Town Policies are contained the 2012 Employee Guide.   


Click Here to see Information on Connecticut's New Sick Leave Law--It will only affect Town Employees who are Non-Union and Part-time, seasonal or temporary because all other Town employees currently receive a more generous sick leave benefit. 

Delta Dental Information for Employees

Dental Enrollment/Change Form 

Delta Claim Form 

Delta Coverage Summary Sheet

Student Confirmation Form

Delta Dental

CIRMA provider network for workers' compensation injuries  Click here 

CONNECTICARE Information for Employees


Link to Connecticare website:




Connecticare Out of Network Claim Reimbursement Form 



****Please Note: Anthem BCBS will no longer be the Town insurance carrier 7/1/12*****

 Life Insurance Information for Employees



For assistance with Telephone E-mail
Job Applications 656-7390
Benefit Questions 656-7390
Personnel Policies 656-7390

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