Human Resources Department

The primary responsibility of the Department of Human Resources is to insure that the Town is appropriately organized and staffed to fulfill its mission by recruiting, developing, motivating, retaining and organizing the most qualified persons. The Human Resources Department engages in a number of specialized activities to accomplish this. These responsiblities include recruiting and hiring, training, salary and benefits administration, performance management, employee relations and employee communications. The Human Resources Director also serves as the Town's labor relations representative with its three unions and in an advisory capacity to other organizations such as the Housing Authority, the Library and the Senior Center on matters pertaining to human resources management.

Human Resources Department, Room 202
Town Hall , 2 Renshaw Road
203 656-7390
Open Monday - Friday, 8:30am - 4:30pm, closed Holidays

  • Nancy M. Markey
    Director, Human Resources


Employment Application
Internal Job Application

Telecommunicator Application Only 








The Town of Darien, CT is seeking a certified Police/EMS/Fire Telecommunicator.  Applicants must be non-smokers and hold a current certification as a State of Connecticut Telecommunicator.  A complete job description can be found on the Town of Darien’s website under Human Resources.  Applications can be picked up in person at 25 Hecker Ave, Darien, CT  06820 or can be downloaded from the Town’s website, or at  A computer based practical skills examination will be held on Aug 2nd, 2014 at 10AM at the Darien Police Department. A $30.00 non-refundable application/testing fee is required. Questions concerning this position can be directed to Captain Don Anderson at  The Town of Darien is an Equal Opportunity Employer.  Salary $49,698.

It is anticipated that the work schedule for this position will be Monday-Friday 10:00 a.m.-6:00 p.m.



Title                TELECOMMUNICATOR                         SALARY $49,698


Department: Police Department


 Job Summary  Performs all duties generally associated with the Communications Center located at Darien Police Headquarters. 


Supervision Received:  Works under the general direction of the Administrative Lieutenant


Supervision Exercised:  None




•           Answer 911 telephone calls, prioritizing multiple calls, obtaining information required for immediate and appropriate emergency response by police, fire, EMS or other agencies

•           Efficiently enter all required information per Department protocol into the Computer Aided Dispatch (CAD) system

•           Monitor status of all police, fire, and EMS units

•           Monitor all radio traffic and appropriately respond to same per protocol

•           Operate Communications recording equipment as needed

•           Maintain extensive knowledge of Department procedures and protocols

•           Maintain familiarity with Town geography and an ability to quickly interpret computer based mapping programs

•           Monitor well-being of prisoners in cellblock prisoner processing area via CCTV

•           Monitor interior and exterior Headquarters security cameras for security issues or threats

•           Professionally and courteously answer non-emergency phone calls or requests for service, offering assistance as needed or routing as required

•           Provide information as required or requested over COLLECT, CAD/RMS, NCIC, or other databases

•           Provide “pre-arrival” instructions on EMS calls per EMD protocol

•           Contact town officials, wrecker services, or service providers as requested or required

•           Perform daily fire department “time test”

•           Maintain all necessary contact lists as required

•           Perform clerical tasks and related work as directed

•           Accept parking tickets for payment

•           Professionally and courteously interact with and assist persons at the “walk-up” window at police headquarters.


License/Certifications/Training:  Current State of Connecticut certification as a Telecommunicator is a required prerequisite, as are certifications in EMD, E-911, COLLECT/NCIC and NIMS level 100 and 700, at a minimum.  Maintenance of all training and certifications required by the State of Connecticut and/or Darien Police Department required for continued employment.


Knowledge, Skills and Ability .  The ability to understand and communicate clearly, both orally and in writing, in the English language is essential; additional language skills a plus.  Applicants must be able to type 45 wpm and be able to multi-task, work quickly and collaboratively with others, and efficiently operate computer based programs and telephone systems.  Applicants must be able to work in a high pressure environment and elicit essential information from callers in an emotionally charged state.  Applicants must exercise common sense and sound judgment in quickly determining an appropriate course of action.  Applicants must have good close vision and color vision.  Applicants must be able to stand or sit for long periods without interruption.  Applicants must be able to professionally and courteously interact with the public. 


Grooming and Attire:  Must present a clean, well-groomed and professional appearance at all times.  Visible tattoos are prohibited.  Uniform pants and uniform shirts must be clean and worn while on duty.


Working Environment:  The Communications Center is the central hub of all emergency services for the Town of Darien.  Work can occur in a high stress environment subject to frequent interruption and multiple distractions.  The ability to multi-task and prioritize simultaneous emergency calls or tasks is a must.  The ability to maintain a calm demeanor and clear thought processes under stress is essential to effectively discharging the responsibilities of the position.  The work can require long periods of sitting, standing, and concentration on multi-color computer programs on multiple computer screens. Nonstandard shift assignments, including evening, overnight, weekend and holiday shifts may be required. Mandatory overtime may be required at times during emergencies or other public safety related events.


Special Requirements:  Non-smoker.  Initial computer based practical skills examination required.  Successful candidates will then complete other examinations, including an integrity component and an oral board.  Extensive background check required.  Physical exam required.







Employee Information

The Town of Darien employs approximately 150 full-time paid employees, including six elected officials.  In addition to paid employees, the Town has numerous volunteer Firefighters and EMS personnel.  Many of the employee rights and benefits are contained in the Town's Employee Guide and collective bargaining agreement(s).


The Darien Town Hall Union represents most of the Town's clerical and technical employees.


» Town Hall Employees Union Contract


The Darien Public Works Union represents most of the employees in the Highway, Sewer, and Parking Divisions of the Public Works Department as well as the park maintainers in the Park and Recreation Department.    


» Public Works Union Contract

The Darien Police Association represents patrol officers, sergeants and lieutenants employed at the Police Department.




Darien Police Association Contract



The 2012 Employee Guide contains the rights and benefits for employees who do not belong to a union.     


2012 Employee Guide



Where the Employee Guide and a collective bargaining agreement conflict, the collective bargaining agreement prevails.



Town Policies

All of the Town Policies are contained the 2012 Employee Guide. 



Click Here to see Information on Connecticut's New Sick Leave Law--It will only affect Town Employees who are Non-Union and Part-time, seasonal or temporary because all other Town employees currently receive a more generous sick leave benefit. 

Delta Dental Information for Employees

Dental Enrollment/Change Form 

Delta Claim Form 

Delta Coverage Summary Sheet

Student Confirmation Form

Delta Dental

CONNECTICARE Information for Employees


Link to Connecticare website:




Connecticare Out of Network Claim Reimbursement Form 




****Please Note: Anthem BCBS will no longer be the Town insurance carrier 7/1/12*****


Life Insurance Information for Employees


Enrollment/Change Form

Link to Carrier

 Helpful Links 

The Hartford
ICMA Retirement Preferred Provider Network for Workers Compensation

For assistance with Telephone E-mail
Job Applications 656-7390
Benefit Questions 656-7390
Personnel Policies 656-7390

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